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EXCELLENT Based on 10 reviews Posted on Google farzana ahmedTrustindex verifies that the original source of the review is Google. Received a great experience with Wallace Legal, claim took longer to settle due to complications with the third party insurance, got there in the end and it was worth the wait! 👏Posted on Google salim fadiaTrustindex verifies that the original source of the review is Google. Awesome service and claim settled swiftlyPosted on Google Daisy wilsonTrustindex verifies that the original source of the review is Google. First class service by Stephanie at Wallace Legal, she was there for me throughout the claim was concluded😍Posted on Google PETRU TEGLASTrustindex verifies that the original source of the review is Google. Great team helped me with my compensation very quick I'm very happy with my compensation and with their sincerely and friendly service I would highly recommend...👌👌🔝🔝🔝🔝Posted on Google Mohammed ZiaTrustindex verifies that the original source of the review is Google. I would highly recommend Wallace Legal. They were very polite and professional throughout from inception to completion. They got me more compensation than I expected!Posted on Google Mohsin AminTrustindex verifies that the original source of the review is Google. I was involved in a car accident end of 2020, I got in contact with Wallace Legal and couldnt have been happier with their service. They were professional and efficient with my claim. Would recommend to anyone who has been in an accident.Posted on Google dennis bowskillTrustindex verifies that the original source of the review is Google. My friend use this firm and was greatly satisfied with rhe service they received.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Introduction:
I’m Skye Robertson, a public liability and slip/trip injury expert at HD Claims, where I specialise in helping people across Scotland recover compensation after being injured in public spaces.
Whether it’s a fall on a damaged pavement, an accident in a supermarket, or an injury caused by unsafe premises, my role is to ensure that every client receives fair treatment and support through what can be a daunting process.
I joined HD Claims because I believe that everyone deserves to feel safe in the spaces they visit — whether they’re out shopping, walking to work, or visiting public buildings. When safety is neglected and people get hurt, they deserve a voice and a fair resolution. That’s what drives me every single day.
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Mission:
My mission is to make the claims process as straightforward and stress-free as possible for people who have been injured through no fault of their own. Public liability cases can often be complex and intimidating, especially when facing large companies or local authorities. My job is to level that playing field — to give my clients the confidence that their case is being handled with skill, care, and determination.
At HD Claims, I aim to combine professionalism with compassion. I believe that settlements aren’t just measured by success in this industry, but by how supported and informed our clients feel along the way.
My Experience in Claims:
With over 10 years of experience in the personal injury and claims management field, I’ve handled a wide variety of public liability cases throughout Scotland. My areas of expertise include:
- Slips, trips, and falls in supermarkets, retail stores, and car parks
- Council negligence involving damaged pavements, potholes, and unsafe walkways
- Accidents caused by poor maintenance or inadequate lighting
- Injuries from falling objects or unsafe public fixtures
- Claims against landlords and property owners for unsafe conditions
I pride myself on thorough investigation and evidence gathering — from CCTV footage and witness statements to maintenance logs and inspection records. I believe that the strength of any claim lies in preparation, and I’m meticulous about ensuring every detail is accounted for before a case moves forward.
Over the years, I’ve built trusted relationships with local councils, businesses, and insurers, allowing me to navigate complex liability issues efficiently while maintaining focus on what truly matters — achieving the best possible result for our clients.
Success Story:
A case that stands out to me involved a pensioner from Dundee who suffered a serious wrist injury after tripping on a raised paving stone outside a council building. Her initial claim was rejected, and she was told the council wasn’t responsible.
After taking the case on, I discovered multiple previous complaints about the same defect. That evidence proved critical — and within months, we secured a £14,500 settlement covering her pain, suffering, and mobility aids.
She told me afterwards that it wasn’t just about the money—it was about being heard and respected. That’s what makes this work worthwhile.
Qualifications and Professional Background
My professional background combines legal studies with practical experience in personal injury claims and client care. I’ve developed a deep understanding of both the legal and human aspects of accident recovery.
- HND in Legal Services — City of Glasgow College
- Accredited Public Liability Specialist — Scottish Claims Management Association
- Ongoing CPD in Personal Injury Procedures and Evidence Law
- Extensive experience in client relations and case negotiation
These qualifications, combined with years of real-world experience, allow me to provide practical advice and confident representation for clients across Scotland.
Making A Personal Injury Claim In Scotland
Our panel of experienced personal injury lawyers excel in handling cases against well-funded insurance companies.
Our specialised injury lawyers will assist you with your claim, keep you informed throughout the whole process, and provide you with legal advice that is easy to understand.
01
Get In Touch.
Tell us your story, we're here to listen and provide you with an initial assessment based on your circumstances.
02
We’ll Prepare Your Claim.
We'll be by your side to take care of the legal process. We'll keep you informed of every step of the way.
03
Receive Compensation.
If your claim is successful, we'll ensure that you get your compensation as soon as possible.
Client Care and Approach
I believe that communication is key. Many of my clients come to me feeling unsure or anxious about their situation, especially when facing a company or authority that seems unreachable.
My approach is to remove that fear — explaining everything clearly, setting realistic expectations, and keeping clients informed at every stage.
At HD Claims, our clients aren’t just case numbers. They’re people whose lives have been disrupted, and my responsibility is to make that process smoother and more empowering for them.
DEDICATED CLAIMS ADVISORS
Our dedicated claims advisors are always available to offer free legal advice.
100% NO WIN NO FEE CLAIMS
All our claims are processed on a No Win No Fee basis; you pay nothing if you lose.

MILLIONS SECURED IN DAMAGES
To date, we have secured millions in damages.
THOUSANDS OF SATISFIED CLIENTS
To date, we have helped thousands of clients recover compensation and continue to do so.
What I Write About?
I regularly contribute to HD Claims articles and educational resources, covering:
- Slip, trip, and fall compensation and evidence gathering
- Public liability responsibilities and local council claims
- How to build a strong claim with witness statements and photographs
- Understanding your rights after an accident in a public place
My writing focuses on helping people understand how these claims work and how HD Claims can help them secure fair, transparent outcomes.
Perfect — here’s a premium, long-form profile for Alistair Douglas, written to match the voice, credibility, and tone of your other team members.
This version positions him as a trusted and highly experienced industrial disease and workplace illness specialist, with empathy, expertise, and real Scottish authenticity. It’s written in a warm, professional voice that builds confidence and connection — ideal for your HD Claims “Meet Our Team” page.
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